Frequently Asked Questions: Lost Shambhala

Lost Shambhala is a brand inspired by the mystical Tibetan kingdom of Shambhala—a symbol of enlightenment, harmony, and spiritual wisdom. We work with Tibetan artisans to bring handcrafted, meaningful products that connect you with this rich cultural heritage.

Yes, all our products are handcrafted by skilled Tibetan artisans using traditional techniques. Each piece is unique and carries the spiritual and cultural essence of the Himalayas.

We use ethically sourced materials such as:

• Turquoise and Coral: Known for their healing and protective properties.

• Dzi Beads: Mysterious Tibetan beads believed to attract blessings and ward off negativity.

• Silver and Yak Bone: Traditional materials with symbolic and cultural significance.

• Bodhi Seeds: Sacred seeds symbolizing enlightenment.

Absolutely. All our products are made by Tibetan artisans and reflect authentic designs, materials, and spiritual significance.

Certain products can be customized to meet your specific needs. Contact us at lostshambhala@lostshambhala.com for more details.

Browse our website, select your favorite products, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.

No, you can check out as a guest. However, creating an account allows you to save your preferences, track orders, and access exclusive offers.

We accept major credit and debit cards, PayPal, and other secure payment methods depending on your location.

While we don’t have a “Gift Option” at checkout, you can contact us at lostshambhala@lostshambhala.com to arrange custom gift cards with personalized messages.

Our products are handcrafted by Tibetan artisans and shipped from our warehouses in Chengdu and Hangzhou, China.

• Standard Shipping: 8-12 business days.

• Express Shipping: 5-8 business days.

Production time (3-5 days) is additional.

Once your order is shipped, we will send you a tracking number via email. You can use this information to monitor your package’s journey.

Yes, we ship worldwide. Delivery times and costs depend on your location and selected shipping method.

Depending on your country’s regulations, you may need to pay customs duties, VAT, or other fees. These charges are the customer’s responsibility.

If your order is delayed, lost, or arrives damaged, contact us at lostshambhala@lostshambhala.com. We’ll assist in resolving the issue promptly.

Due to the custom nature of our products, we generally do not accept returns. However, if you’re dissatisfied with your purchase, you may request a return within 14 days of receipt.

• Items must be in their original condition: unworn, unused, with tags, and in the original packaging.

• Proof of purchase is required.

• Return Shipping Costs: Customers are responsible for shipping expenses.

• Restocking Fee: An 80% restocking fee will be applied to all returns.

 Contact us at lostshambhala@lostshambhala.com with your order details. If approved, we’ll provide instructions for returning the item.

Contact us immediately with photos of the issue at lostshambhala@lostshambhala.com, and we’ll provide a replacement or refund if necessary.

Yes! A portion of every purchase supports initiatives such as:

• Education for Tibetan children.

• Mobile healthcare for remote villages.

• Training programs to preserve traditional crafts.

Visit our blog post, “Giving Back to Tibet: Lost Shambhala’s Charity Initiative,” for detailed information on how we empower Tibetan artisans and communities.

• Avoid prolonged exposure to water or chemicals.

• Clean with a soft cloth and store in a dry place.

• Polish gemstones like turquoise and coral occasionally to maintain their luster.

1. Hold the bowl in your hand or place it on a cushion.

2. Tap the rim gently with a mallet, then glide the mallet around the edge to produce vibrations.

3. Focus on the sound to enter a meditative state.

 Refresh your browser or clear your cache. If the issue persists, contact us at lostshambhala@lostshambhala.com for support.

Contact us as soon as possible at lostshambhala@lostshambhala.com. Changes can only be made before production begins.

Many of our products, such as mala beads and prayer flags, are crafted with rituals and mantras, believed to carry positive energy and blessings.

Absolutely! Our tools, including mala beads and singing bowls, are designed to enhance meditation practices, bringing focus and tranquility.